SHIPPING & RETURNS
SHIPPING POLICY
Last updated: September 2026
At NotreCare, we aim to make your shopping experience simple, convenient and reliable.
We currently ship to selected destinations worldwide. Shipping availability, delivery times and shipping costs may vary depending on the destination and the product purchased.
SHIPPING DESTINATIONS
We currently offer shipping to customers in the United Kingdom, Europe and selected international destinations.
Some products or destinations may have shipping restrictions depending on the supplier, product type or local shipping regulations.
DELIVERY TIMES
Delivery times vary depending on the destination and the product.
United Kingdom:
Estimated delivery time: approximately 7–10 business days.
Europe:
Estimated delivery time varies by country and is generally approximately 7–12 business days.
Other international destinations:
Delivery times vary depending on the destination and shipping route.
Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by customs processing, carrier delays, weather conditions, peak periods or other circumstances outside our control.
PROCESSING TIME
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
SHIPPING COST
We currently offer free standard shipping on eligible orders.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
ORDER TRACKING
When tracking is available, tracking information will be sent to the email address provided during checkout.
Please allow up to 3 business days for tracking information to become active after shipment.
DELIVERY DELAYS
Although we work with shipping partners to provide reliable delivery, delays may occasionally occur due to customs, carriers, weather, peak shopping periods or other circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
notredigital@gmail.com
Please include your order number so that we can investigate the status of your shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned or requires reshipment because incorrect or incomplete information was provided by the customer, additional shipping costs may apply.
INTERNATIONAL ORDERS
For international orders, customs duties, import taxes or other charges may apply depending on the destination country and local regulations.
Customers are responsible for any applicable charges unless otherwise stated at checkout.
CONTACT
If you have any questions regarding shipping or your order, please contact us at:
Email: notredigital@gmail.com
RETURN & EXCHANGE POLICY
Last updated: September 2026
At NotreCare, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please contact us and we will do our best to assist you.
Your statutory consumer rights are not affected by this policy.
UK CUSTOMERS — RIGHT TO CANCEL
If you are a customer in the United Kingdom purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact us at:
Email: notredigital@gmail.com
Please include your order number and clearly state that you wish to cancel your purchase.
After notifying us of your cancellation, the goods should generally be returned within 14 days.
RETURNS
Returned items should be sent back without undue delay and, where applicable, within 14 days after notifying us of your cancellation.
Customers are responsible for taking reasonable care of the products while they are in their possession.
Where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to take account of any
resulting reduction in value, where permitted by applicable law.
RETURN SHIPPING COSTS
For a change-of-mind return, the customer may generally be responsible for the direct cost of returning the item, unless otherwise stated by NotreCare or required by applicable law.
If an item is faulty, damaged, incorrect or does not conform to the contract, please contact us before returning it so that we can provide appropriate assistance.
REFUNDS
Once the returned goods have been received, or you provide appropriate evidence that the goods have been sent back, we will process the applicable refund in accordance with applicable law.
For eligible UK cancellations, refunds will generally be issued using the original payment method.
Where required by UK law, the refund will include the cost of standard delivery. Additional costs resulting from a customer’s choice of a more expensive delivery method may not be refundable.
Refunds will be processed without undue delay and within the legally required timeframe.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives:
damaged;
defective;
incorrect;
or not as described,
please contact us at notredigital@gmail.com as soon as possible.
Please include:
Your order number
A description of the problem
Photos or videos showing the issue, where applicable
We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.
Your statutory rights regarding faulty or non-conforming goods are not affected by this policy.
NON-RETURNABLE ITEMS
Certain products may be excluded from cancellation or return rights where permitted by law.
For example, certain sealed products that are not suitable for return for health or hygiene reasons may lose their cancellation right once the seal has been broken.
Any applicable exceptions will be handled in accordance with the laws applicable to the customer’s purchase.
INTERNATIONAL CUSTOMERS
For customers outside the United Kingdom, return and refund rights may vary depending on the country or region where the purchase is made.
NotreCare will comply with applicable mandatory consumer protection laws in the relevant jurisdiction.
If you are unsure whether your order qualifies for a return or refund, please contact us before sending the product back.
REFUND PROCESSING
Once your return has been approved and the applicable conditions have been met, your refund will be issued to the original payment method where possible.
The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.
CONTACT US
For any questions regarding returns or refunds, please contact:
NotreCare
Email: notredigital@gmail.com
Please include your order number in your message so that we can assist you as quickly as possible.